PRINCIPAL – Christine Johnson, PhD, is principal of Coherent Impact. Her successful health care change approach is a creative synergy of medical thinking and change management thinking. Christine’s approach has been profiled in the international Oxford Journal, published January 2015, Successful Organizational Change Methodology (Oxford-Advance Copy). A one page Executive Summary is available Exec-Sum-Oxford-publication-Jan-2015. Proven strategies for engagement are profiled in Physician Leadership Journal, published Sept. /Oct. 2015, Leading for a Highly Positive Change Experience, showcasing a health care organizational change initiative where Christine served as Transformation Director.
Brown University Affiliation: In addition to her consulting work, Christine also serves as Clinical Assistant Professor at Brown University where she provides on-going leadership, teamwork, and organizational transformation expertise. She has held this position since 2011.
INCS International: Christine is a facilitator and negotiator for the Global Negotiating Firm INCS www.incs.international.
EDUCATION AND CERTIFICATIONS
Boston University, Boston, MA PhD, Sociology
Areas of Specialization: Medical Sociology, Organizational Development, and Social Psychology
Harvard law School, Cambridge, MA Negotiation and Leadership Program
UMass Memorial Health Care, Center for Innovation and Transformational Change,
Worcester, MA White and Yellow Lean Belt Certification
Boston University, Boston, MA Project Management Program
Team Emotional Intelligence Assessment, GEI Partners, Global Offices in the UK and the United States Accredited Administrator and Facilitator
Development Dimensions International, Global offices in North America, Latin America, EMEA and Asia-Pacific countries Certified Facilitator
Lee Hecht Harrison, Global offices in the Americas, Africa and the Middle East, and Asia-Pacific countries Myers Briggs Type Indicator Certification
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Christine’s Personal Background: A medical sociologist by background, I have worked in change for 20 years as both a company employee and an external consultant. During these years, I have observed how the same change management mistakes are repeated over and over across industries. By now it is an old story: the new change is not really an improvement over the old, people become discouraged, disengaged, and then burnout. As the years passed, I formed many ideas about how to create change initiatives that are engaging, positive and practical.
I was searching for a chance to serve as a total organizational change agent to understand change from every level throughout the organization. In 2006, my opportunity appeared and I took it; The American Academy of Family Physicians (AAFP) was launching a division introducing a new health care innovation nationwide. As I began this journey, I found myself equally divided between exhilaration and terror; taking this risk changed my life forever. I quickly discovered how much more I had to learn about health care and happily how much I have to offer as a result of my background. Specifically, understanding and highlighting the differences as well as the synergies between medical thinking and change management thinking allows for innovative and highly effective improvement approaches.
Far too often medical thinking (delivering everything possible to serve the patient) when used in change management (the team/organization is the ‘patient’) leads to overwhelming projects that are set up to fail and to deplete rather than energize the participants. Many health care organizational change projects I have seen remind me of an emergency room with three codes occurring simultaneously. Alternatively, change management projects that fail to use a disciplined, structured, outcomes based approach have minimal impact. In the last decade, I have worked in the health care sector in partnership with organizations to create a highly positive experience of major change by integrating the best of medical thinking with the best of change management thinking. Read more about our methodology.