CHRISTINE JOHNSON IS A TRANSFORMATION MAVEN who was critical in facilitating and coaching us in achieving our goals for primary care training sites, medical students, residents, faculty and teams. She was our knight in golden armor who educated, supported and problem solved with us, thereby ensuring we would be a positive force in the community. Christine also had a primary role in helping us create and facilitate a successful National Think Tank on Transformation. This Think Tank was made up of experts from around the country including physicians, payers, and evaluators. The transformation think tank dealt with practical and theoretical issues not discussed in any other forum. In summary, I can say Christine is realistic, practical, charismatic, and innovative as well as hard working. She is the best combination of a great leader and a team player.
Jeffrey Borkan, MD, PhD Assistant Dean for Primary Care-Population Health Program Planning
Chair & Professor Department of Family Medicine
Brown University February 25, 2016
I have had the opportunity to work with Christine Johnson in multiple settings over the past six years. When in private practice, she helped to bring the physicians out of our traditional practice silos and into the 21st century. The office transition from physician to patient centered team based care was only possible with Christine's assistance/consultation/guidance. With her help we were able to inventory our strengths and weaknesses as a practice, and leverage the good and improve in other areas to become a truly patient centered practice. The practice continues to thrive as an example of a highly functioning primary care practice, consistently scoring highly in patient and provider satisfaction.
In my subsequent role as Medical Director for Brown University's Family Medicine residency, I have again had the privilege to work with Christine. She has consulted in our department, analyzing our residency based practice, and advising on changes to improve efficiencies and patient experience. Christine has successfully lead seminars, retreats, and has worked one on one with physicians and staff, successfully agile and able to engage at every level to get the job of organizational improvement done.
CHRISTINE is able to guide a single process and a complete organizational transformation, and CAN TURN A POTENTIALLY PAINFUL PROCESS INTO AN ADVENTURE IN CHANGE. Christine Johnson is great to work with.
David W Ashley, MD, Medical Director Dept of Family Medicine, Brown University, Alpert Medical School January 1, 2016
Working with Christine as a member of the faculty of Massachusetts Patient Centered Medical Home Initiative Learning Collaborative was great! Her drive, energy, and focus were an inspiration to all as we moved a diverse group of primary care practices through the change process. CHRISTINE'S ABILITY TO FACILITATE CONSENSUS FROM DIVERSE STAKEHOLDERS MADE AN IMPOSSIBLE TASK MERELY DIFFICULT.
David Keller, MD Vice Chair for Clinical Affairs & Clinical Transformation
Department of Pediatrics, University of Colorado November 1, 2015
CHRISTINE IS AN INSPIRING AND CREATIVE LEADER. I worked closely with Christine on the Massachusetts primary care revitalization initiative where she served as the Transformation Director. Christine successfully led the Massachusetts Commonwealth’s efforts to transform primary care in 50 of the state’s medical practices. Christine’s leadership skills, positive energy and can-do attitude empowered and inspired the organizations to collaboratively solve problems; overcome obstacles; leverage their strengths; and effectively seize new opportunities to achieve success.
Pamela MacLeod Senior Program Development Associate
Commonwealth Medicine, University of Massachusetts Medical School October 31, 2015
CHRISTINE'S EXPERT LEADERSHIP, change management, negotiation and conflict resolution skills served as THE FOUNDATION FOR THE POWERFUL CHANGE we experienced when we hired Christine to be our transformation consultant. All the medical practices we worked with MET OR EXCEEDED TIME FRAMES established for our project benchmarks and we experienced A SIGNIFICANT REDUCTION IN TOTAL MEDICAL EXPENSES. In my former role as Practice Transformation and Training Manager, Christine and I worked closely together engaging community medical practices to improve their quality outcomes and reduce medical costs. Christine used a facilitative leadership style that established trust with the lead physicians and members of their staff at every level. Christine's style allowed for successful transformation and process redesign which led to significant improvements in communications among the care teams resulting in increased productivity and efficiencies.
Stephanie L Ledoux, MS, HSA Director, Health System Alliances, CVS October 20, 2015
Christine Johnson worked with the primary care divisions of our practice as we attempted to transform 30 years of traditional physician centric offices to new patient centered medical homes. No challenge was too great, from the reluctant physician, to the overzealous physician, to the stone silent medical assistants. Change was tough and terrifying but Christine slowly opened communication, helped people to start performing to the level of their qualifications, moved us out of the one on one physician/medical assistant relationship to allowing centralized scheduling and beginning to focus on the needs of the patients rather than the needs of the physicians. WE WERE STUCK AND CHRISTINE LED US OUT OF THE HOLE WITH NEW IDEAS, NEW ENTHUSIASM AND A POSITIVE APPROACH THAT WAS IRRESISTIBLE. Her skills with conflict resolution skills are amazing and I called upon her more than once to help with what seemed to be irresolvable issues. Christine understands the changing medical environment and is passionate about healthcare. I would not hesitate to bring her on board to assist in conflict and or change management.
Jean Sanders, RN, Former Administrator Aquidneck Medical Associates October 19, 2015
Christine Johnson brought state of the art experience and facilitation training to a team of facilitators at Blue Cross and Blue Shield of RI, at a time when no one else was doing this. Drawing from her invaluable experience as a change agent and transformation expert, Christine was instrumental in shaping Primary Care Revitalization Effort in Rhode Island. PRIMARY CARE PRACTICES THAT NEVER BELIEVED THEY COULD THINGS DIFFERENTLY TRANSFORMED UNDER CHRISTINE'S EXPERT LEADERSHIP. With Christine’s tender-hearted, tough-minded approach, practice leadership listened and adopted new ways. Office staff BEGAN WORKING TO THE TOP OF THEIR PROFESSIONAL CAPACITY, AND WORKFLOW REDESIGN AND TEAM BASED CARE RESULTED IN PRACTICE EFFICIENCY AND CONTINUOUS QUALITY IMPROVEMENT.
What Christine instills is how important it is to build the relationship, establish trust, and rapport with providers and practice staff as well as assessing and knowing the culture. It’s not what you see on top of the Iceberg but what lies beneath that counts. Christine supports organizations with what they need to be successful, including a wide variety of possible tools and resources: process flow refinements, team development, conflict resolution to promote innovation, organizational alignment, customer service training, practice retreats, etc.
Jacqueline Bessette Lefebvre, MEd, RN, CCM, CPEHR, PCMH CCE Senior Associate, Clinical Practice Advisor, Rhode Island Quality Institute October 10, 2015
In our work together at TransforMED, Christine taught me so much about change management and working with conflict. She understands the intricacies of organizations and how to facilitate effective conversations and effective communication. She is very knowledgeable and competent in her work with medical offices.
Sheila Richmeier MS, RN, FACMPE Remedy Health Care Consulting September 17, 2015
Christine is an inspiring speaker and an expert change coach. When I was COO of TransforMED, Christine worked closely with practice sites, expertly guiding them through difficult change processes, oftentimes paving new paths and teaching colleagues how to help practices with complicated, multi-tiered change plans. Finding a balance between skill and art is oftentimes tricky, but Christine is talented at both when it comes to successfully leading organizational change initiatives. Christine’s leadership skills helped countless practices overcome barriers to transform into new model practices, thereby impacting thousands of lives of the patients they served. In addition to working well with medical practices, she was also an inspiring speaker who could deliver engaging presentations to diverse audiences.
Marly McMillan, MBA Former COO, TransforMED
Founder, Chopped Conference Event & Podcaster September 14, 2015
It was quickly noted that some medical practices made greater changes than others, and these changes appeared to be linked to the facilitation strategies of Christine in which she encouraged new communication patterns, increased day-to-day practice collaboration and reconfigured work roles.
Benjamin F. Crabtree, PhD Professor
Robert Wood Johnson Medical School
Department of Family Medicine and Community Health October 21, 2014
From Physician Leaders participating in the American Academy of Family Physicians National Demonstration Project to revitalize primary care:
Our facilitator, Christine, was the best part, her as a person; her personality, values, calmness, expertise…she became a confident and friend…She got people excited…She got to know everyone. She made everyone care… In the beginning – she was always there, always pushing us. Then it just became part of what we did. It took a while—it was a good strategy. We needed the push. I like to think all good practices need the push.
October 20, 2015
To lead a group to this better place, the vision must first be clear. Our….facilitator, Christine, had the vision for us, and now we can see what she had envisioned. We had natural motivation and commitment to adhere to changes which helped when new ideas seemed foreign to us initially. The improved communication let this spread to the team members and accelerate our change by showing positive benefits more rapidly. It has taken courage to deal with the resistance we have faced, but adhering to the goals has helped truly transform our functioning. I am excited to think what this new team can accomplish as it addresses the needs of our medical practice in time to come.
October 20, 2015
[Christine facilitated and guided us to create a culture of collaboration by helping us] to make [multi-disciplinary] teams on leadership, billing, finances, practice integration, and huddles. These team meetings introduced the concept of teamwork by presenting actual problems in need of solutions. Through mutual problem solving, members rose to a different level of participation than previously had been expected of them. Fresh ideas for improved access and efficiency began to be implemented as a result of their work…Over time this approach meant that our medical practice developed its own culture of collaboration.
October 20, 2015
Many more testimonials and references available upon request.